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Please provide feedback for our support section and measures at support_fb@pjtv.com

Does Pajamas TV Download Videos?

No. Pajamas TV only streams videos and thery are not stored on your computer.

Can I Watch Pajamas TV Videos when I am not on the internert (ex on an airplane?)

No. Your computer must be connected to the internet.

Can I share Pajamas TV videos with others via email, YouTube?

Depends. Most Pajamas TV videos (other than free ones) can only be seen by a member (subscriber). Also depending on a members level (Basic, Standard, Premium) they will be able to see older videos for different periods of time. You CAN of course email links to other Pajamas TV members and if their membership level allows , they can watch the videos based on the url links you sent them. You cannot and should not store Pajamas TV videos on YouTube (We may have a series of shorter videos that we may make available on YouTube and elsewhere for free).

Why is the quality of the videos good during the day but worse at night?

Some people with cable modems for internet access may have congestion from other nearby users on the internet.

Why do I have to accept a security prompt?
 
This will enable you to watch the Vividas video. Accepting the security prompt allows the signed and verified video software to run on your computer.
 
The security prompt didn’t pop up. Why?
 
The security prompt may not pop up for a number of reasons...
 
You will generally be asked to give permission to run the Vividas video player software ‘once only’ or ‘every time’ (depending on type and version of your browser). If you have selected ‘every time’ on a security prompt in the past, then the security prompt won’t appear on subsequent visits and you will go straight to the launch page.
 
Does the Vividas player get stored on my computer?
 
Yes. It is very small - only 350 kB. Generally the Vividas player is not installed, it is simply copied to your hard drive for future use.
 
How do I remove all Vividas software from my computer?
 
The Vividas player is very small – only 350 kB. The vividas streaming player uses three separate methods of "instantiating" (read running) itself, to get the vividas video experience. Each method comes with a different removal technique.
 
Removing the Vividas player, if the Sun JVM (Java Virtual Machine) is the method of executing applets:
 
1. Close all browsers using Vividas content, actually heck - make it easier on yourself, and just close all of them.
2. In Windows Explorer navigate to the folder <%temp%>/.viv and delete it.
 
For example: c:Documents and SettingsYour NameLocal SettingsTemp.viv. This removes all the vividas cached files.
 
To remove the certificate (if you've clicked "accept always")
 
Click "Start" -> " Settings" -> "Control Panel". Select the "Java" Control Panel Applet, and the next few clicks depend on which version of the SUN JRE (Java Runtime Environment) you are using.
 
For Sun Java 1.5, Click on the "Security" Tab, click the "certificates" button, select the certificate "Vividas Europe Limited" and click "Remove". Confirm your selection.
 
Removing the Vividas player, if the Microsoft JVM is the method of executing applets:
 
1. Again close all the browsers.
2. In Windows Explorer navigate to the folder <%userprofile%>/.viv and delete it.
 
For example: c:Documents and SettingsYourName.viv. This removes all the vividas cached files.
 
To remove the certificate (if you've clicked "accept always")
 
Open up internet explorer, click "tools" -> then "internet options".
Select the "Content" tab, click the "certificates" button, scroll along to the "trusted publishers", select the "vividas europe limited" certificate, and click "remove". Accept their warning prompt.
 
Removing the Vividas player, if ActiveX/OCX is the method of executing applets:
 
1. Again close all the browsers.
2. In Windows Explorer, navigate to the "%SystemRoot%/Downloaded Program Files" folder. On most systems it is the "C:WINDOWSDownloaded Program Files" folder. In there the "VPlayer Control" objects need to be right clicked and then "removed". This has to happen to all the VPlayer control in this folder.
 
Note: This folder can get a bit touchy, and refuse to remove things - especially if you try and do it too quickly. If you navigate away to another folder, and then come back to this folder, it should work properly.
 
3. In Windows Explorer navigate to the folder <%temp%>/.viv and delete it.
 
For example: c:Documents and SettingsYourNameLocal SettingsTemp.viv. This removes all the vividas cached files.
 
To remove the certificate (if you've clicked "accept always")
 
Open up internet explorer, click "tools" -> then "internet options". Select the "Content" tab, click the "certificates" button, scroll along to the "trusted publishers", select the "vividas europe limited" certificate, and click "remove". Accept their warning prompt.
 
Removing SW in a Macintosh System:
 
1. Again, close all the browsers.
2. Navigate to the home folder, and delete the .viv folder.
 
To remove the certificate:
 
Open a finder window select "Applications" -> "Utilities" -> "Java" -> settings, then click on the "Security" Tab, click the "certificates" button, select the certificate "Vividas Europe Limited" and click "Remove". Confirm your selection.
 
 Video Pausing (Buffering)  Issues
 
Buffering can occur for the following reasons:
 
    * The connection speed you chose (HIGH, MEDIUM or LOW) is faster than your actual internet connection
    * You have other programs accessing the internet
    * You have a wireless connection that is slowing the data rate
    * Your connection is being slowed during a peak internet usage time
 
From the video simply...
 
   1. press ESC.
   2. close any other programs accessing the internet.
   3. select a lower connection speed.
   4. continue watching.
 
Why doesn’t the video play at all?
 
Please go to the technical support page for more information
 
Why can’t I hear anything?
 
First check that your speakers are connected, turned on and the volume is up.Next check your headset, if you have one plugged into your computer. If you still don’t hear anything then you may not have a soundcard in your computer.
 
My browser quits unexpectedly when launching the video
 
Please restart all instances of your browser on your computer and try again. If that does not resolve the issue, then the most likely scenario is that you simply need to update your internet browser. Click on the name of your internet browser below to download the latest updates.
 
    * Internet Explorer
    * Mozilla Firefox
    * Opera
    * Safari
 
If the video still doesn’t play, please visit Browser Notes or the Pajamas TV Support Page
 
My computer says I'm using the wrong version of java. Why and what should I do ?
 
This is usually because your computer has installed more than one version of Java and doesn't know which version to use. To fix this you need to disable the Sun version of Java in your Internet Explorer browser. To do this, go to Tools > Internet Options > Advanced > Untick all the boxes under Java (Sun) "Use JRE (your version number)". There is no need to restart your computer, but you will need to close all instances of your browser.
 
I use Firefox, Why can't I play the video? 
Many people really like Firefox. ALthough many users successfully use Firefox the user success rate with IE (XP and Vista) and Safari (Mac) is somewhat higher. Please also check Browser Notes If you need to install Java. you can do this from www.java.com
 
What browser extension software is required to watch Vividas Video?
 
The Vividas player runs on almost all windows based Cs in this world, and mostly using the java technology, as the way to launch the video. Where Java is not installed, ActiveX is used as the fail over option. The main software combinations are:
 
Windows(>2000) + Internet Explorer (>5.5) requires Sun Java (>1.4), Microsoft Java (latest) or ActiveX Install
or
Windows(>2000) + Firefox(>1.0) requires Sun Java(>1.4)
or
Mac(>1.3) + Safari(> 1.2.4) requires Sun Java (installed by default)
or
Mac(>1.3) + Firefox(>1.5) requires Sun Java (installed by default)
 
When I watch a video, I get the message
"Failed content Check" (C) or "Unable to play video from this location" (Mac)?
 
The Vividas player communicates with a server via http, and authenticates your playback. For this reason, all communication from the web-browser must be permitted. Blocking any of this traffic ( i.e with a personal firewall) will cause the video to stop playing.